How long will it take for me to receive my order?
Our dispatch is on Fridays so you'll have your cocktail by the weekend. On some occasions, we offer same-day delivery.
I want to serve LuNa Cocktails at my party/function – what should I do?
LuNa Cocktails are available for functions/parties. Send us an email at email@example.com and let’s talk!
If I have an issue with my order, who should I contact?
If there is any issue with your order, please email firstname.lastname@example.org and we will do our best to help you.
What do I do if I need my order urgently?
If your order is urgent, please email us at email@example.com. We will do whatever we can to help you get your order as soon as possible.
How much is shipping?
We deliver anywhere in Victoria for a flat rate of $7. Express delivery is a flat $10. On the rare occasion, we may need to charge more for shipping on large quantity orders – this is largely due to delivery charges being dependent on weight. Don’t worry – we will notify you if this is applicable to your order and you can decide whether you’d like to proceed or not
What happens if I’m not home when the delivery arrives?
If you’re not home to receive your order, our delivery partner Sendle will send you instructions on how to organise redelivery. There is no charge for this.
My delivery has been delayed, what should I do?
Your delivery will be made by our delivery partner Sendle. With each order you place, you will automatically receive delivery tracking details. We recommend you use these details to reach out to Sendle directly for more information on any delays.
My delivery is damaged – what should I do?
If your delivery is damaged, please email firstname.lastname@example.org as soon as possible including photographs of the damage. We will be in contact with you on the next steps.
I want to make a large order – what should I do?
Please reach out to us on email@example.com
How long do the cocktails last?
Every LuNa Cocktail is handmade for you and held to the highest standard. As such, we suggest you drink them as soon as you can. However, if refrigerated and unopened, our cocktails last 3 months (see best before).
How do I store my cocktails?
To maximise the life and quality of your cocktails they should always be stored in the refrigerator.